Lion Assist Helpdesk, Lion Nathan Australia

I joined Lion Nathan in May 2005, after working in the IT field. It was Lion Nathan’s culture and environment that attracted me to the company.

My first role was as a Customer Service Executive in the Lion Connect call centre in Australia. This role had several key responsibilities including taking customers orders and resolving any customer or consumer enquiries.

From this position I have had several opportunities within Lion Nathan, including a secondment role in National Accounts. This role involved looking after export, duty free orders, Woolworths and Liquorland stores.

I then moved into another secondment role as Regional Support Executive for NSW, where I was responsible for looking after the logistical side of the call centre and assisting Customer Service Executive’s with any questions they have.

My next role was acting Team Leader within Lion Connect. I was responsible for nine team members. This was a great challenge for both my personal development and also helping develop others. I was really able to utilise my people management skills in this role.

Since then, I have begun a new role within Group Business Services, working within the Lion Assist Helpdesk Team. I assist both internal and external customers with all their Accounts Payable and Data administration enquiries.

Since I joined Lion Nathan I have grown professionally and personally by working and living the Lion Nathan values. I really enjoy my time at work and I believe Lion Nathan is a company that endeavours to look after their people. I recommend to anyone that if they get an opportunity to work for Lion Nathan that they do it.